Shipping and Return

Shipping Matters

Modori(SINGAPORE) ships locally, only within Singapore by courier partner ARAMEX. Once tracking number received, you can continue to check the delivery status here.  ARAMEX Customer Service Hotline: +65 65430300.
Please note that we do not provide office pickup and drop-off.

We will not be liable for incorrect or incomplete address provided by the customers and order may be subjected to top-up for re-delivery.


Delivery method

Shipping cost

Timeframe

Local Delivery

Standard Delivery Cost SGD$4.50 / Free For Orders SGD$99 and Above

* Note:
Above shipping cost does not apply to [ Sodam / Arong Cookware Set & Stainless Cookware Set ]

*Due to the heavier weight of the product, the delivery cost of each Sodam / Arong / Stainless (Full Set) cookware set is SGD $5


3-5 business days upon dispatch

 

Shipping Information

ORDERS

COST OF DELIVERY

For orders less than S$99

SGD 4.5

For orders over S$99 and above 

*Except for Sodam / Arong Cookware Set
*Except for Stainless Cookware Set

FREE

Order includes 1 set of Sodam / Arong cookware Set & Stainless Cookware Set

SGD 5

Order contains 2 sets of Sodam / Arong Cookware Set  & Stainless Cookware Set or more

SGD 10 Up

 

Upon order confirmation, your package will be dispatched to our courier partners within 2-3 business days. You can expect your delivery within the above timeframe (but there may be unexpected delays due to unforeseen circumstances beyond our reasonable control after handing the package over to third-party courier partners). You shall examine the goods upon collection for any deficiencies and/or damages.

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Return Policy

This policy is only applicable for Defective or Unopened items only.
If any product is found to be expired, missing, incorrect or damaged inside after receiving the order, claims for return (if any) must be lodged to our Customer Service (Refund Unit) at cs@blankcorp.sg within the next 7 business days from the date of delivery/collection; otherwise MODORI (SINGAPORE) have the discretion to refuse any request or claims.

All return and refund requests are subjected to MODORI (SINGAPORE)’s management approval. MODORI (SINGAPORE) reserves the right to reject any requests according to returned products’ or unforeseen conditions. MODORI (SINGAPORE) shall not be liable for any losses, liabilities, costs, damages, charges or expenses during the process. MODORI(SINGAPORE) reserves the rights to deduct a fee of up to SGD$15 on refund.

  • Delivery charges, Promotional items or Vouchers are non-refundable.

  • Return due to personal reasons, return/refund is allowed only once per order. MODORI (SINGAPORE) reserves the right to reject any subsequent returns or refund requests for the same order and/or product thereafter.

  • Return due to personal reasons, all goods must be returned in original packaging as UNOPENED. It is the responsibility of client to ensure safe and undamaged goods during the process of return.

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      How do I file claim for return?

      Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request.

      Please provide the following information to our Customer Service Team:
      1. Full name and Order no. (can be found in your member account)
      2. Reason(s) for return
      3. Name of item(s) to be returned and its respective quantity
      4. Photographs

      • Defective/missing upon arrival - photo(s)/video(s) showing the defective part or whole  package to show any missing content).
      • Return due to personal reasons - photo(s)/video(s) showing item packaging (incl.photo of the seal).

      5. Kindly do take note that damaged seal(s) and opened item(s) are non-refundable.

      After your return (return due to personal reason) has been accepted by our Quality Assurance Team (QAT)  do send the item(s) that you wish to return to the warehouse address (stated in the Return Form) by courier within 7 days after you have received the Return Form from us. Please note that the customer should bear the shipping cost for returning the item(s) to MODORI (SINGAPORE) and be responsible for the safety of the delivery.

      Your refund will be processed as soon as the returned product is inspected by our Quality Assurance Team (QAT) and confirmed that it fits within our Return Policy. Upon QAT’s approval, refund process takes about 2-3 business days. Refund can only be made payable via chosen payment method during sales. (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

       

      Friendly reminder:
      In order to protect your rights, please provide an unpacking video together. It is best to record the entire process, from the unopened parcel(s), opening the parcel(s), and the whole unpacking process.

      If you cannot prove that the goods have been damaged during delivery/before unpacking, it would be hard to make a claim for refund or prove damaged products.

      Note:
      1.Does not accept modified videos, including fast-forwarding, trimming, etc.
      2.The ceramic coating of the cookware is craft processed, and there may be slight flaws(slightly paint-shedding /scratches) on some rare occasions. It does not affect the use, not considered as a defect, and it's non-refundable.


      If you are facing any problems, kindly contact us at cs@blankcorp.sg